STUDENT FINANCIAL SERVICES

STAFF

Amy Emory - Accounting Assistant - Amy is in our Student Accounts Department. She deals with all current semester student account issues. She handles 3rd party billing for our students including bookstore charges associated with the 3rd party contracts. She handles all other billing, collections and refunds for the current semester. Amy runs the process weekly to create fee and financial aid refunds for students. Amy serves as back-up for Tracy in handling prior term student accounts receivables and issues and back-up for Pat in processing HigherOne refund reversals, etc. She is the primary person for all fee payment activity.

Tamara Lane - Assistant Director SFS - Tamara supervises all areas of Student Financial Services with the exception of Accounting Clerk. She is also responsible for fee structure set-up in Banner so that student's tuition and fees are assessed correctly each semester. She is in charge of all banner testing for upgrades as it relates to fee structure. She sets the calendar each semester as it relates to fee payment, refunding and billing. She is responsible for determining and distributing the pro-rata refund schedule each semester. In charge of completing the annual FISAP report for SEOG and FWSP. She processes and maintains Title IV allocations, processes draw downs from USDE and determines awarding amounts and sets up the budget. She is responsible for testing and processing the 1098t tax forms each year.

Jessica Lane - Accounting Clerk - Jessica serves as receptionist for Student Financial Services. She assists students with general information or questions. She opens all in-coming mail, logs in check payments and then directs mail to the appropriate staff member. She directs students to the correct staff member in Student Financial Services if they need further assistance. She assists all the other staff members as needed. Jessica serves as back-up for Pat in handling/processing scholarships, ACH's, and processing Title IV funds for students who have withdrawn. Assists with fee payment activity during our peak periods.

Malissa Lowe- Accounting Assistant - Malissa maintains our Perkins loan portfolio. She is responsible for all aspects of the Perkins loan program which includes advances, billing, collections, processing deferments and cancellations, bankruptcies, credit bureau reporting, 1098e tax forms and outside collection agency referral. Malissa serves as back-up for Tracy for processing Short Term Loans for students and assists with fee payment activity and Short Term Loan processing during our peak periods.

Pat Murphy - Accounting Assistant - Pat is responsible for processing Title IV, State, and Institutional funds for students who have withdrawn, processing all ACH's, processing Direct Loan Prom notes, processing and maintaining the Athletic Scholarship programs, Private and Public Scholarship programs, all private loan programs, and State programs. Pat processes all HigherOne reversals and deals with student issues as they relate to HigherOne. Pat serves as back-up for Amy in processing financial aid and fee refunds and covers the reception area in Jessica's absence. Pat assists the fee payment activity during our peak periods.

Tracy Partin - Accounting Assistant - Tracy is responsible for all aspects of prior term student account issues including billing, collections, refunding, and referral to outside collection agencies. She is also responsible for all aspects of our Short Term Loan program including approving applications, advances, billing, collections, credit bureau reporting, and referral to outside collection agencies. Tracy serves as back-up to Amy for current term student account issues. Tracy assists with fee pay payment activity during our peak periods.

Tracey Vines - Administrative Specialist - Tracey is responsible for reconciling all Federal, State, and Institutional aid funds monthly and yearly. She is also responsible for reconciling our accounts receivable accounts including an aging analysis and preparing reports at year end for audit purposes. She is responsible for processing the daily banner feed interface to peoplesoft. She is the point of contact for Student Financial Services concerning audit issues. Tracey also serves as back-up for the Perkins Loan program. She is responsible for completion of the annual FISAP report for the Perkins portion. Tracey Supervises our Accounting Clerk position and she also assists with fee payment activity and problem resolution during our peak periods.