Department of Human Resources

Personally Serving You-
Faster. Friendlier. Easier.
How was our service?

Human Resources Menu

Personally Serving You -

Faster. Friendlier. Easier.

University of West Georgia

Division of Business & Finance

Customer Service Employee Recognition Program

NOMINATION FORM

Purpose:

To recognize a staff member within the Division of Business and Finance who consistently display the highest levels in all interactions with internal and external customers. Evidence of customer service should be demonstrated in communication skills, problem solving, customer focus, and such people metrics as responsive, helpful, knowledgeable, courteous, and accessible.

Procedure:

Complete this application form and submit it. You will be receiving an email containing a copy of your submission. Please print this email and forward it with any additional documentation (e.g. commendation, program certificate) to:

Customer Service Recognition Selection Committee
UWG Human Resources
Aycock Hall
Attention: Director of Human Resources

All submissions must be received by the 5^th day of the final month in each quarter. The selection committee will review the submissions and make their recommendation to the Vice-President of Business and Finance Division.

Name of Nominee:
Current Position:
Department:
Work Phone Number
Department Supervisor (if not same as Nominator):
Nominator:
Title:
Department:
Work Phone Number:

Email:

Criteria

Customer Service Skills:

Consistent display of the customer service skills in all interactions with internal and external customers. In accordance with the University System of Georgia plan, those skills include – responsive, helpful, knowledgeable, courteous, and accessible.

Please provide examples of how the individual demonstrates the above skills and behaviors:

Professional Growth:

Please provide examples of training that the individual has received in the area of customer service:

Problem Solving Skills:

Please provide examples where the individual was able to:

Resolve a customer service issue into a customer service recovery using problem solving skills.
Demonstrated a calm/reassuring demeanor in a difficult situation

Good Communication Skills:

Please provide examples where the individual was able to provide good verbal or written communication:

Customer Commendations:

Please attach and submit with form.

Note: The selection committee will evaluate the nominees based on any or all of the following criteria. If an example can not be provided, please respond by replying NA.

Last Modified: 4/16/2007