February 2002 to Present                        State University of West Georgia                       

Department Manager, Human Resources

n     Responsible for day to day operations of the Payroll division

n     Supervise Payroll employees; provide motivation for personal and professional development

n     Resolve payroll problems for customers

n     Develop, implement and enforce payroll policy and procedure

n     Oversee benefit related issues including insurance and retirement

n     Advise employees on retirement issues and assist with retirement planning

n     Investigate and assist in resolution of benefit related concerns

January 1999 to February 2002                State University of West Georgia                       

Benefits Counselor, Human Resources

n     Counsel with faculty and staff concerning employee benefits

n     Conduct new employee orientations and exit interviews

n     Assist with insurance processing and retirement applications

n     Serve as liaison with insurance companies, retirement system and tax sheltered annuity companies

n     Reconcile tax sheltered annuities, flexible spending accounts and monthly insurance statements

n     Process monthly billing for retirees and inactive employees

n     Maintain health insurance data base

July 1997 to January 1999                        State University of West Georgia                       

Office Manager, Student Development Center

n     Participate with Director to develop and implement policies and procedures

n     Supervise assistants and student workers; recommend employment and retention

n     Develop and provide training for all staff regarding policies and procedures

n     Resolve administrative problems for students

n     Coordinate resolution of emergency situations

n     Consult with faculty, staff and administrators

n     Maintain highly confidential records

n     Responsible for all items listed as Office Coordinator

April 1993 to June 1997                          State University of West Georgia                       

Office Coordinator, Student Development Center

n     Coordinated daily operation of counseling center

n     Implemented clerical support functions

n     Maintained departmental budget

n     Instructed and assisted international students with health insurance policies

n     Ensured confidentiality

1996                 State University of West Georgia       Carrollton, Georgia

Bachelor of Arts      Major: Psychology     Minor:  Sociology

2002 Human Resource Management Certification, State University of West Georgia/Society for Human Resource Management

1998 – 1999 Middle Administrator Leader, Division of Student Services

1997 Leadership Development Program, State University of West Georgia

1996 Distinguished Service Award, Students with Disabilities

1996 The Exceptional Assistant, Fred Pryor Seminars

Working with diverse populations

Verbal communication

Written communication

Customer service

Analysis of complex issues

Problem Solving

Decision Making

Leadership

Mediation