Effectiveness Evaluation: Annual Report FY06

UNIVERSITY OF WEST GEORGIA
ANNUAL REPORT
Fiscal Year 2006 (July 1, 2005 to June 30, 2006)

DEPARTMENT OF	Business & Auxiliary Services
Name of Department Head	Jerry Mock
Name of Person Completing Report	Jerry Mock

1*	Departmental Mission/Vision Statement (url only, required)	http://www.bf.westga.edu/EffectEval/Annual_Report/
2*	Departmental Statement of Goals, Process to Assess These Goals, and Assessment Results (url only, required)	http://www.bf.westga.edu/EffectEval/Annual_Report/Auxiliary_Enterprise.asp
3*	Give an Example of How your Department Used the Assessment of Goals and Outcomes to Change/Improve a Process (required)
	Bookstore - Sales of branded clothing needed improvement. Customers often commented that they did not know bookstore carried certain brands. Vendors provided signage to draw attention to their products and name brand clothing. As a result several signs we placed in high visibility locations, increasing sales of the branded products. Dining Service - Use survey data to improve on dining service including the institution of a 7 day meal plan for fall 06. HigherOne card - A new system-wide contract with HigherOne will redirect the lost card replacement process directly to HigherOne eliminating the need for UWG staff to be evolved. Purchasing Services - The Studies Abroad p-card program for instructors was created to use when traveling with students in foreign countries and the p-card program in general continues to be improved and enhanced. Mail Service - Instituted new outgoing mail postage service to provide a $.04 savings to each department for each first class piece. Warehouse - Saved the institution $35,799 in the cost of goods through selective purchasing strategies.
4*	General Statement of Department Condition (required)
	The overall condition of the units that report to Business and Auxiliary Services is excellent. Services are performed with a dedicated staff focused on serving our customers. Resources have been provided to provide basic services and enhanced services as needed. Revenue generation of the auxiliaries continue to improve.
5	Departmental Achievements
	Developed comprehensive auxiliary services marketing brochure and mailed to 2700 incoming students. Received approval from system office to institute a 7-day meal plan for fall 06. Increased summer conference participation Hired new purchasing manager and transitioned the department from office of controller to Office of Business & Auxiliary Services. Purchasing Services joined NIGP (National Institute of Governmental Purchasing) – Georgia Chapter Mail Services reduced 1^st class postage to departments by contracting postage service to a third party. Bookstore increased bookstore web sales by 20%. Bookstore implementing new regent’s textbook guidelines. Bookstore increased used book sales by $100,000 over FY05. Warehouse has improved overall workflow by using computerize tracking system for deliveries, improved on facilities to handle loading and unloading and purchased on new, secure delivery van.
6	Staff Productivity
	Staff attended the following training and/or professional developmental conferences. Jerry Mock, Auxiliary Services Attended NACUBO – Baltimore, MD Auxiliary Directors Conference – Augusta, GA Attended SACUBO Conference – Myrtle Beach, SC Attended SACUBO Annual meeting - Ashville, NC Attended George K Baum Conference – Miami, FL Completed Right to Know Training Mark Reeves, Auxiliary Services Attended NACAS South Attended NACAS conference in San Antonio, TX Attended on-campus “Photo –shop” training Attended NACAS Institute for Managers In conjunction with Risk Management, Auxiliary Services conducted Safety Training for all Summer Conference employees Completed Right to Know Training Teresa Traylor, Auxiliary Services Attended SACUBO Conference – Myrtle Beach, SC Attended The Blackboard Users Conference – Clemson, SC Attended NACCU Conference – San Diego, CA Attended on-campus “Photo –shop” training Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Cheryl Cash, Auxiliary Services Attended NACCU Conference – San Diego, CA Attended on-campus “Photoshop” training Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Sherri Shelnutt, Auxiliary Services Held two customer-service training classes for Auxiliary Service’s student worker Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Tracey Head, Auxiliary Services Attended a two-day Excel Boot Camp Attended Business & Finance Customer Service Awareness Training Melba Haynes, Mail Services Attended the CUMSA (College and University Mail Service Association) Conference - Pensacola, FL. Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Dot Geter, Mail Services Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Sonja Pitts, Mail Services Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Greta Kirby, Mail Services Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Stephanie Birkhead, Mail Services Completed Right to Know Training Rebecca Merrill, Mail Services Attended Business & Finance Customer Service Awareness Training Robert Swanson, Bookstore Attended CBMI Training in Lexington, KY. Attended Georgia Association of College Stores annual meeting in St. Simons Island, GA Attended National Association of College Stores Meeting and Educational Sessions in Houston, TX. Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Shelia Norton, Bookstore Attended National Association of College Stores Meeting and Educational Sessions in Houston, TX. Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Regina Farmer, Bookstore Attended National Association of College Stores Meeting and Educational Sessions in Houston, TX. Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Stephanie Miller, Bookstore Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Lynne Bennefield, Bookstore Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Kim Henderson, Purchasing Services Bank of America P-Card Conference Works Training, Nashville, TN CUPO (Committee of University Purchasing Officials), Cochran, GA IT PC Category Team (Georgia Procurement Initiative), DOAS, Atlanta, GA Attended Business & Finance Customer Service Awareness Training Shelly Parker, Purchasing Services Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Sandi Bradley, Purchasing Services Completed Right to Know Training Attended Business & Finance Customer Service Awareness Training Van Edwards, Warehouse Attended Business & Finance Customer Service Awareness Training Completed Right to Know Training Willie Wynn, Warehouse Attended Business & Finance Customer Service Awareness Training Completed Right to Know Training Shane Gibbs, Warehouse Attended Business & Finance Customer Service Awareness Training Completed Right to Know Training
7	Student Achievements
	None
8	Other Awards, Distinctions, and Achievements
	Staff was recognized by the Black Student Alliance. Responsible for two author signings at remote locations on campus.