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Campus Planning & Facilities
Untitled Document
Customer Input
Customer feedback has served as an integral component for CP&F developmental
training, strategic planning, and customer service requirements. All three CP&F
areas completed customer assessments in the fall of 2006.
In addition, Facilities and Grounds implemented a survey through their computer
maintenance management system (Facility Focus) on all completed work orders
beginning July 2006. A total of 403 responses provided the following results
for FY07:
Campus Planning & Development
RM/EHS
Facilities & Grounds
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Work Order Question
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Jul
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Aug
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Sept
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Oct
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Nov
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Dec
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Jan
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Feb
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Mar
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Apr
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May
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June |
Avg.
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Was the work order completed on time?
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9.82
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9.75
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9.69
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9.21
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8.72
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9.59
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9.62
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9.65
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9.61
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9.14
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9.74
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9.29
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9.49
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Was the response time adequate?
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8.0
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9.25
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9.27
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9.08
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8.52
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9.41
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9.67
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9.73
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9.67
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9.57
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9.74
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9.51
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9.29
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Were our employees courteous and considerate?
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10.0
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9.5
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9.72
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9.54
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9.41
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9.67
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9.52
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9.87
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9.52
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9.24
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9.76
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9.86
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9.63
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Did WIC handle your request efficiently?
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9.82
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10.0
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9.51
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9.46
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9.14
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9.59
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9.71
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9.81
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9.55
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9.38
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9.76
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9.53
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9.61
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Number of responses
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17
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4
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50
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66
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29
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26
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21
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46
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33
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28
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34
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49
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403
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Note: Ratings are based on a 10-point scale with 10 being the highest ranking.
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