Personally Serving You-
Faster. Friendlier. Easier.
How was our service?

The customer satisfaction assessment for Student Financial Services was conducted in March 2005.  As a result of the assessment, it was determined that overall the Office of Student Financial Services is performing well and our students seem to be pleased with the service provided by our Department.

Of the eighty-two respondents who completed the survey, 55 respondents (67%) rated their overall experience as good to excellent. 

In reviewing the actual on-line responses of items that respondents would like to see improved, the following was mentioned and following the action that will be taken/or has already been taken:

Response:         Friendlier staff for servicing Short Term Loan/Perkins Loans.
Action:             This has been resolved – during March we were short staffed and had lost our regular
                        staff member for processing Short Term Loans who also served as back-up for the
                        Perkins Loan program so things were kind of “out of sorts” with our loan programs.
                        We are now back to a full-staff and with some reorganization of jobs, this problem
                        has been solved.

Response:         More book allowance and book vouchers for Financial Aid.
Action:             None – these are State and Federal policy issues that we have no control over.

Response:         Other refund options so we don’t have to use the HigherOne Card.
Action:             None – this is a University policy that SFS has no control over.

Response:         More information out to the students.
Action:             We will continue to update and add information to our website.

Note:                In many of the responses for Student Financial Services, the students thought they
                        were surveying the Financial Aid Office rather than the Student Financial Services
                        Offices.  The above is based on the best information I could ascertain from the
                        survey that I felt confident was directed to Student Financial Services.