Personally Serving You-
Faster. Friendlier. Easier.
How was our service?

The customer satisfaction assessment for the Office of Human Resources was conducted in December 2004. The results of the assessment show that, overall Human Resources is performing well, and the majority of the customer base is content with the service provided.

Of the 48 respondents who completed the survey 33 (72%) rated their overall experience with the office as good or excellent and an additional 6 (13%) rated their experience as average.

After review of the actual responses, items that respondents would like to see improved are as follows:

1. Additional training of staff, in order to facilitate prompt and consistent answers.
2. Improved interpersonal skills
3. Provide department heads lists of available applicants when department has vacancy.
4. Provide clear, concise and timely information regarding deadlines. Provide more than one-day notice.
5. Workshops on personnel and payroll policy.
6. Student checks being delivered to incorrect department.

In response to the requests of the respondents, the following action will be taken:

1. Cross training the HR staff is a continuous process, sharing information with the staff is a priority.
2. Interpersonal skills are imperative for the Department to function effectively. We will stress the continuous improvement.
3. Applicants are given the option to apply for multiple positions, but only at the applicant’s request.   Providing lists of possible applicants to department heads would violate our EOE status.
4. Payroll deadlines are published at the beginning of each fiscal year, this information sent on the all-staff and all-faculty list serves and is published to the HR website. The communications later in the year are reminders that a specific deadline varies from the normal pattern.
5. Information sessions on policy and procedures are under development. We hope to have the first session in late July or early August.
6. PeopleSoft upgrades have eliminated automated updates of mail drop IDs; Spring Break we believe that this should be addressed at the University System level. We are now aware of the issue and have taken steps to make corrections manually.