Personally Serving You-
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How was our service?

The customer satisfaction assessment for the Office of Controller was conducted in November 2004. As a result of the assessment, it was determined that overall the Office of Controller is performing well and our customers seem to be pleased with the service provided by the Department.

Of the twenty-one respondents who completed the Purchasing Services Survey, 17 respondents (81%) rated their overall experience as good or excellent. Of the twenty-seven respondents who completed the Accounting Services Survey, 20 respondents (74%) rated their overall experience as good or excellent.

In reviewing the actual on-line responses of items that respondents would like to see improved, the following was mentioned:

1. Would like to see grant information on-line.
2. Would like to see agency account information by periods rather than year-to-date.
3. Would like the organization of the department posted on the website.
4. Would like more frequent training on bidding, policies and procedures, budgets and agency accounts, and especially when changes occur.
5. Would like to see a “helpful hints” documented.
6. Would like manual of “do’s” and “don’t’s”

In responding to the requests of the respondents, the following action will be taken:

1. Grant information is available on-line.
2. The web reports will be updated to retrieve agency account information by a date range.
3. The organization of the department will be posted to the website.
4. Training on bidding and policies and procedures will be conducted in the Spring and Fall. 
5. Our website contains information as to our policies and procedures however we will attempt to create an easy checklist of helpful information.
6. As mentioned above, our website is the official location of our current policies and procedures.