Business & Finance Customer Service Initiative

Tracey Head – Business & Auxiliary Services
Tracey always has a smile and a kind word. She has excellent communication skills, and her willingness to help in any way she can makes her a wonderful example of good customer service. A caring personality and pride in her job sets Tracey apart as a valuable part of our Business & Finance Division.

Anuradha Chandran – Business Information Technology Services
Anuradha is known for many positive attributes such as responsiveness, helpfulness, knowledge, courtesy, and accessibility. Although she often deals with people when they are frustrated by technology, she is always happy to help and her approach to good customer service makes it a positive experience for her customers.

Willie Wynn - Central Warehouse Stores Clerk II
Willie is "knowledgeable, responsive, courteous, helpful, and accessible." Alongside these professional qualities, his positive attitude and cheerful demeanor are well known across campus. His co-workers have stated it is a "privilege and a pleasure to work with this man. He is the embodiment of "Professional Excellence in a Personal Environment."

Georgia White - Custodian I
Going beyond the normal requirements of the job, Georgia promotes customer service with her caring attitude and attention to detail. The people that come in contact with Georgia say that she is "unfailingly cheerful and provides a wonderful welcome each morning. Simply greeting us, maintaining cheerfulness, inquiring about our families, and sharing her own news, creates the kind of communication that leads to community."

Harold Phillips - Plumber for Facilities
Along with being extremely knowledgeable in his skilled trade as a plumber, Harold is a wonderful example of someone that provides great customer service. He is always courteous and displays an easy going manner when dealing with crisis situations. He takes the time to explain to the customers what he is going to do and how long it will take. Always quick to offer a smile and a hello, Harold demonstrates a sincere interest in everyone he meets on campus.

Tamara Lane - Assistant Director for Student Financial Services
Having worked at the University for more than 25 years, Tamara is knowledgeable in all areas of her department. She utilizes her knowledge and experience to provide excellent customer service to the students. Tamara is an excellent communicator and treats the students with respect, courtesy, and care.  Her co-workers also appreciate that "during the busy times, she is always visible and ready to assist with normal activities as well as the complaints."

Elaine Willis - Campus Planning and Facilities
Elaine has been employed at UWG since 1998 and is currently the Senior Secretary in Facilities and Grounds. Because of her work experience within this area, Elaine is considered the "go-to" person for any questions pertaining to Facilities and Grounds. In addition to her positive outlook and pleasant disposition, Elaine possesses exceptional administrative/clerical skills and will always follow-up with a customer if she is unable to resolve a question.

Melba Haynes - Mail Services
As supervisor of Mail Services, Melba is known campus-wide for her efficiency, courteous disposition, and following-up with the campus community on issues ranging from letters missing stamps to departments missing packages. Melba demonstrates to everyone how important a smile can be when dealing with a wide range of customers. An employee since 2001, Melba is a leader by example as the area of Mail Services received the most customer service nominations of any area within Business and Finance.