Obtain a challenging information technology position that
will provide opportunities for growth and advancement commensurate with work
experience.
ACCOMPLISHMENTS
Implemented CougarMountain 7.0 Point of Sale System
for the University Post Office.
Implemented Collegenet R25 event planning system for Auxiliary
Services, Public Safety and trained users.
Identified and evaluated
business processes to determine the most effective means of performing
work in the Business and Finance Division of the University of West
Georgia. Presented findings and
recommendations to higher level management.
Implemented UPS Trackpad parcel tracking and management system for the
University Warehouse.
Assisted in the conversion
from Peoplesoft Accounts Receivable module to
Banner system, and assisted in the implementation of direct debit of
retirees from within Banner by coordinating with Information Technology
Services.
Implemented Citrix Presentation Server 4.0 with web interface
using SSL.
Assisted with the implementation of metrics for Business
Information Technology Department.
Migrated users towards the Red Dot Content Managment System.
EXPERIENCE
Computer
Services Specialist III: University of WestGA Carrollton, Georgia: 2006 – present
Implement, maintain, and
upgrade mission critical systems for the campus such as security
management solution and printing solution.
Web Server administration
(Win2003, IIS 6.0) - design, develop web pages for division, and maintain
the web server.
Diagnose and resolve
technical problems often of a complex nature, related to hardware and
software.
Consult with users to
determine hardware, software or functional specifications.
Evaluate new technologies,
perform testing as required, and document IT procedures.
Server Support (Win 2000
& 2003) – setup End-user login accounts and setup Exchange Server
email/outlook accounts, ensure network connectivity, and apply service
packs and patches to the operating system.
Support subsidiary
financial systems.
Recommend year-end computers, printers, prepare computer quotes
for departmental purchase requests, and coordinate the deployment of
desktops and laptops that have been purchased for year end.
End-user software and
hardware training – provide desk-side software and hardware training.
Supervise student assistants - Additional responsibilities include
hiring FWSP students, creating, and monitoring work schedules, annual
performance reviews.
EDP Technical Support Specialist II/
IT Professional:University of WestGA Carrollton, Georgia: 2000 – 2006
Install, troubleshoot, perform routine maintenance, and upgrade
hardware and software equipment for desktops (PC/Laptop).
Proficient with Win NT 4.0, Win 95/98, Win 2000, WinXP operating systems.
Basic LAN support.
Configure and support HP jet directs, HP
printers, and Dell systems with Win 2000 and WinXP
operating systems.
Follow-up with support staff to ensure timeliness of support services,
and provide 24X7 on-call support for critical applications.
Provide instruction for hardware and software usage.
Participate in various projects within the division, as well as by
coordinating with UWG staff across different parts of the campus.
Interact with clients via telephone and at the desktops to handle
and resolve issues dealing with installation of software services.
Assist the payroll department to import files into ACH format and
setup direct deposit.
Assist with Peoplesoft Financials 7.63
end-user support, Peoplesoft 8.0 HRMS end-user
support, Public Safety Pamet System, Point of
Sale Systems.
Coordinate with various vendors to perform product installations,
upgrades and resolve technical issues.
Develop and update web pages for the Business and Finance Division
using HTML and XML
Supervise and train student assistants, turn in time cards, and
perform end of the semester student evaluations.
Create and maintain equipment inventory and manage department
surplus.
Computer
Lab Manager:State University of WestGA Carrollton, Georgia: 1999 – 2000
Trained and managed 8
student assistants.
Assisted lab patrons with
program usage and hardware.
Maintained employee
schedule and payroll.
Provided hardware/software
inventory.
Troubleshot computer
hardware problems and installed software.
Designed and maintained the
lab website using HTML, JavaScript, DreamWeaver,
PhotoShop, MS FrontPage 2000.
Graduate
Assistant:State University of WestGA Carrollton, Georgia: 1999 – 1999
Provide research analysts
with research information used in statistical analysis.
Assisted with the
compilation of the University Fact Book for the 1998-1999 academic year.
Input data for statistical
software package.
Developed survey forms,
conducted surveys, and published survey forms on the web using MS
FrontPage for the University Adult Learner Program and Nursing Program.
Developed and updated web
site information.
Maintained records.
Lab
Attendant:State University of WestGA Carrollton, Georgia: 1997 – 1999
Managed the Department of Computing’s PC lab.
Assisted students with
programming assignments, development of web pages, and various packages on
Win95, NT
Installed and upgraded
software and removed computer viruses when required.
Provided technical support
to the faculty, staff and students by troubleshooting hardware and
software problems.
EDUCATION
Bachelor of Science (B.S.,) Computer Science,
State University of West Georgia, Carrollton,
Georgia
(1993-1998)
Master of Business Administration (M.B.A), State University
of West Georgia, Carrollton, Georgia
(1998-2000)
CERTIFICATIONS/AWARDS
A+ Certified Professional
I-Net+ Certified
Professional
IT Project+ Certified
Professional
Microsoft Certified
Professional (WinXP)
Customer Service
Recognition Award FY08, Business & Finance Division, University of West
Georgia
TRAINING/PROFESSIONAL DEVELOPMENT
XML Training (2006 –
Certificate of Completion)
Basic Forensics Training
(2006 – Certificate of Completion)
Microsoft Security
Training (2005)
PeopleSoft End User query
Training Certificate (2001)
